Refund Policy

When a pipeline run fails due to a platform error (not user error or invalid input), we handle credits as follows:

• Completed nodes: Credits consumed by nodes that successfully completed before the failure are non-refundable, as those operations were carried out.
• Failed or skipped nodes: Credits reserved for nodes that did not execute — or that failed due to a platform-side error — are automatically returned to your account, typically within minutes.

If you believe a credit refund was not issued correctly, contact us at hello@orisu.ai with your run ID.

You can cancel your subscription at any time from your billing settings. Cancellation takes effect at the end of the current billing period — you retain access and credits until then.

• No prorated refunds: We do not issue prorated refunds for the unused portion of a subscription period after cancellation.
• Subscription credits reset: Subscription credits are valid for the current billing cycle only. Unused subscription credits at the end of a cycle are forfeited and are not refunded.

Credits purchased as one-time top-ups are non-refundable once added to your account. They are not tied to a subscription period and never expire — they remain available until used, regardless of subscription status.

We make an exception for billing errors (see below) and cases where Orisu is unable to provide the Service.

To request a refund or report a billing issue:

• Email hello@orisu.ai with your account email, a description of the issue, and any relevant run IDs or invoice numbers.
• Use the billing portal accessible from your account settings to manage your subscription and view invoices.

We aim to respond to all refund inquiries within 2 business days.